Refund & Cancellation Policy

This policy explains refunds for prepaid credits purchased from Minimax Motion ("the Service"). Every checkout is a one-time payment processed by Stripe; Minimax Motion does not offer automatically renewing subscriptions.

1. Signup and Bonus Credits

The 30-credit signup grant and any volume-bonus credits are promotional. They carry no cash value and are not refundable, transferable, or redeemable for money. Refunding a qualifying purchase also removes any unused bonus credits awarded with that purchase.

2. Prepaid Credit Purchases

Credits are digital goods delivered to your account immediately after payment.

• A purchase may be refunded within 14 days only if none of its purchased or bonus credits have been used.
• Once any credits from a purchase have been used, that purchase is non-refundable except where applicable law requires otherwise.
• Purchased credits do not expire and are non-transferable.
• The one-time $1 trial is subject to the same unused-credit rule and may be redeemed only once per user.

3. Failed Generations

If a generation fails because of a system error on our side, the credits charged for that generation are automatically restored to your account. This credit restoration is separate from a payment refund.

4. Duplicate and Erroneous Charges

We automatically attempt to refund a duplicate paid $1 trial and a payment completed after account deletion has begun. Contact us promptly if you believe you were charged twice or the amount charged differs from the amount you approved at checkout.

5. How to Request a Refund

To request an eligible refund, email help@minimaxmotion.com or use our contact page within 14 days. Include the email on your account and the approximate purchase date. Approved refunds are returned to the original payment method through Stripe; your bank controls when the funds appear.

6. Mandatory Consumer Rights

Nothing in this policy limits rights that cannot lawfully be waived. Where consent to immediate digital delivery affects a statutory withdrawal right, checkout will request any acknowledgement required by applicable law.

7. Chargebacks and Contact

Please contact us first about a billing concern so we can investigate it. Questions may be sent to help@minimaxmotion.com or through our contact page.